Terms of service

Last Updated: 9/1/2026

These Terms of Service govern your use of nobrandrecovery.com and purchases from No Brand Recovery, operated by Primus Recovery LLC.

By accessing our website or purchasing a product, you agree to these Terms.

1. About No Brand Recovery

No Brand Recovery sources and sells recovery, wellness, sauna, cold-plunge, red-light, supplement, apparel, and related products.

Certain products are manufactured, fulfilled, or shipped directly by third-party manufacturing and fulfillment partners.

2. Product Information

We make reasonable efforts to present product descriptions, specifications, dimensions, features, colors, and images accurately.

Because certain products are supplied by third-party manufacturers, minor variations in appearance, packaging, finishes, components, or specifications may occur.

Product images may include professional photography, renderings, or digitally enhanced images for presentation purposes.

3. Pricing

All prices are listed in U.S. dollars unless otherwise stated.

Prices, promotions, and product availability may change without notice.

We reserve the right to correct pricing errors or cancel orders affected by obvious pricing or technical mistakes.

4. Orders

Submitting an order does not guarantee acceptance.

We may cancel or decline an order because of:

product availability
payment issues
suspected fraud
incorrect pricing
shipping restrictions
supplier limitations
compliance concerns

If we cancel an order after payment has been collected, the applicable amount will be refunded.

5. Payment

Orders must be successfully authorized before fulfillment begins.

Payments may be processed by independent third-party payment providers.

No Brand Recovery does not control the systems or policies of your bank, card issuer, payment processor, or digital wallet provider.

6. Fulfillment

Products may ship from different manufacturers or fulfillment partners.

Items from the same order may arrive separately and may have different tracking numbers.

Estimated delivery times are not guaranteed and may be affected by carrier delays, customs, weather, supplier availability, or other circumstances outside our control.

7. Returns and Final-Sale Products

Many No Brand Recovery products are large, specialized, hygiene-sensitive, custom-made, or shipped directly from manufacturing partners.

Unless otherwise stated on the individual product page:

Orders are generally final sale once fulfillment or production begins.

We do not generally accept change-of-mind returns once an item has entered fulfillment.

This does not affect claims involving products that arrive:

damaged
defective
incorrect
materially different from the product ordered

Custom and made-to-order products are final sale once production begins.

Opened supplements are not returnable.

8. Damaged or Defective Products

If a product arrives damaged, defective, or incorrect, contact:

support@nobrandrecovery.com

Please include your order number, photographs, and a description of the issue.

Depending on the circumstances, available remedies may include:

replacement parts
technical assistance
repair
replacement
refund

9. Product Use

Customers are responsible for reviewing and following all product instructions, electrical requirements, installation requirements, warnings, and operating guidelines.

Some products require professional installation or dedicated electrical service.

Customers are responsible for determining whether a product is suitable for their intended use and installation environment.

10. Health and Wellness Disclaimer

No Brand Recovery products are sold for general recovery, wellness, fitness, and lifestyle purposes.

Nothing on this website is intended to provide medical advice, diagnosis, or treatment.

Consult an appropriate healthcare professional regarding medical conditions, medications, or whether a product is suitable for your individual circumstances.

11. Supplements

Dietary supplements must be used according to the product label.

Do not exceed recommended servings.

Consult a healthcare professional before use if you are pregnant, nursing, taking medication, under 18, or have a medical condition.

These statements have not been evaluated by the Food and Drug Administration. Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease.

12. Warranties

Warranty coverage varies by product and manufacturer.

Where applicable, warranty information will be listed on the product page or included with the product.

Warranty coverage generally does not include damage caused by:

misuse
improper installation
modification
neglect
improper storage
incorrect electrical supply
failure to follow instructions
normal wear and tear

13. Limitation of Liability

To the maximum extent permitted by law, Primus Recovery LLC and No Brand Recovery will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use, misuse, installation, or inability to use a product.

Nothing in these Terms limits rights that cannot legally be waived.

14. Intellectual Property

The No Brand Recovery name, website content, graphics, photographs, written materials, and original design elements are owned by or licensed to Primus Recovery LLC.

They may not be copied or used commercially without permission.