Shipping policy

Last Updated: 9/1/2026

No Brand Recovery works with multiple manufacturers and fulfillment partners. As a result, products may ship from different locations and arrive separately.

Standard Recovery Equipment

Most standard recovery equipment is expected to arrive within approximately:

7–14 business days after processing

This is an estimate and not a guaranteed delivery date.

Delivery times may vary because of:

carrier delays
supplier availability
customs processing
weather
holidays
destination
freight scheduling

Supplements

Supplements are fulfilled separately through a U.S.-based fulfillment partner.

Supplement orders may arrive separately from equipment or other products placed in the same order.

Custom and Made-to-Order Saunas

Certain sauna products are custom-built or made to order.

Typical production and delivery timing may be approximately:

6–10 weeks

Specific timing may vary by product configuration, production schedule, materials, and freight availability.

Multiple Shipments

Orders containing products from multiple suppliers may arrive in separate packages.

You may receive multiple tracking numbers and deliveries on different days.

Freight Deliveries

Large products may ship by freight.

Freight delivery may require:

a valid phone number
delivery scheduling
customer availability
curbside acceptance

Unless otherwise stated, freight delivery does not include:

inside delivery
assembly
installation
removal of packaging

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Once fulfillment begins, address changes may not be possible.

Additional costs caused by incorrect addresses, refused deliveries, failed delivery attempts, or rerouting may be the responsibility of the customer.

Delays

If we become aware of a significant delay, we will communicate updated information when reasonably possible.

If an order cannot be shipped within the stated or agreed timeframe, applicable cancellation or refund rights will be provided in accordance with applicable law.